Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service. CFLS is local and is part of the community. CFLS is a full-service fire protection contractor.

Car Allowance

Employee referral bonus program.

The Account

Manager-Service Sales supports existing customers while identifying and developing new business opportunities within CFLS service and inspection portfolios. This role is responsible for lead generation, customer relationship management, quoting, sales administration, and customer support throughout the sales cycle. Promote, specify, and sell CFLS products and services while serving as a subject matter expert, maintaining a thorough understanding of service offerings, pricing structures, industry standards, and customer requirements.

Proactively identify, qualify, and develop new business opportunities through inbound inquiries, outbound prospecting, referrals, and internally generated leads, building a consistent pipeline of sales opportunities. Manage the full sales cycle from initial customer contact through proposal, negotiation, and closing, ensuring timely follow-up and the successful conversion of opportunities into profitable customer agreements. Prepare, review, and manage customer quotations, deficiency reports, service proposals, and related sales documentation, ensuring accuracy, professionalism, and prompt delivery.

Build, maintain, and strengthen long-term customer relationships by understanding client needs,



delivering value-added solutions, and serving as a trusted point of contact for service-related requirements. Manage assigned customer accounts and support customer retention initiatives, identifying opportunities for renewals, account growth, cross-selling, and additional service offerings. Provide customers with comprehensive product knowledge, technical information, and solution-based recommendations, ensuring services align with operational, regulatory, and business objectives.

Collaborate closely with Customer Care, Operations, Service Teams, and Sales Specialists to ensure a seamless customer experience and the successful execution of customer requirements. Maintain accurate and up-to-date customer records, sales activities, quotations, opportunities, and account information within the CRM system, while generating sales reports and supporting documentation as required. Monitor industry developments, market conditions, competitive activity, and supplier offerings, maintaining strong relationships with vendors and staying informed on emerging opportunities and trends.

Provide ongoing customer support and post-sale follow-up, ensuring customer satisfaction, addressing concerns, nurturing relationships, and identifying future sales opportunities. Maintain regular communication with sales leadership regarding pipeline activity, account performance,



and sales objectives, while actively participating in team meetings, training programs, continuous improvement initiatives, and other duties as assigned. Minimum 3+ years of inside sales, account management, or business development experience.

Strong customer service and relationship-building skills.

Experience preparing quotations and sales documentation. Proficiency with CRM systems and Microsoft 365. Strong organizational and time management skills. Fire protection industry experience considered an asset. Primarily office-based environment. Extensive computer and telephone use. Regular sitting, typing, and screen work. Ability to manage multiple priorities in a rapid-paced environment.

Salary placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario.

Classic

Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs in accordance with Accessibility for Ontarians with Disabilities Act or Ontario Human Rights Code or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at aoda@classicfls.

📌 Account Manager - Service Sales (Ottawa)
🏢 Classic Fire Life Safety
📍 Ottawa