Personalised 1:1 Coaching Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6) CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling , AI-powered call intelligence , and autonomous AI voice agents together in one platform , helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences. Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ.

We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call. With a team of 200 people, CloudTalk values growth , innovation , teamwork , customer focus , and human connection . Work with cutting-edge AI products in a high-growth market.

From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion . This is not a reactive support role.

We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients. Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs.



Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter.

Churn on your accounts should never come as a surprise. You should know your accounts well enough to see expansion plays before clients do. Build and maintain customer health frameworks for your book of business.

Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap — while confidently representing CloudTalk's direction back to your accounts. We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS — not just managed relationships, but driven commercial outcomes. Hands-on experience in Account Management or Customer Success in B2B SaaS , with a demonstrable track record of hitting retention and expansion targets Proven ownership of a book of business independently — you've managed renewals, run save plays, and grown accounts without heavy oversight Experience owning customer health metrics :



you've built or worked within health score frameworks and used leading indicators to drive proactive action Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite Highly commercial mindset — you think like a revenue owner, not just a relationship manager Data-driven : comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically Technical aptitude — you enjoy learning SaaS products deeply and can guide customers to maximise platform value Business fluency in English and Spanish.

Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Recurring 1-on-1 sessions with our resident coach. A path to equity. At CloudTalk, equity is earned over time.

Depending on the team, you’ll either work from one of our hubs four days a week or have the option to work fully remotely. Flexible schedule, built around your team. A MacBook for work, plus a home-office allowance for remote roles to build a setup you like sitting at.

Two offsites a year worth packing a bag for. Tuscany ) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.

Private Health Insurance

This is for an immediate hire. By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice .

📌 Account Manager (Spanish Speaker) (Toronto)
🏢 Cloudtalk
📍 Toronto