Position: Account Manager, Team Lead Vancouver - hybrid (3 days in office weekly) Type: Full-Time Salary (On-Target Earnings): $85,000 - $100,000 CAD (inclusive of base and variable pay, dependent on experience) Zen Educate, a well-funded, hyper-growth scale-up with significant traction in the US and UK is rapidly expanding our team and looking for leaders to support new regions. At Zen, we help connect schools with temporary educators (substitute teachers, paraprofessionals, etc.) Our mission is to change the world of education recruitment and tackle teacher shortages. Our purpose-built platform dramatically improves system efficiencies using cutting-edge algorithms and a world-class user experience - schools save money, and teachers earn more!

We are a collaborative company and your leadership will not only shape the future of Zen Educate in the US but also impact the wider education system. Own the overall end-to-end delivery of a new city including planning, hiring, people management, launch, and everything in between. Take full ownership of your team's performance outcomes and revenue goals within established operational systems.

Depending on the evolving needs of the business, seamlessly adapt to managing a personal portfolio of key accounts alongside your leadership duties. Monitor team KPIs, flag early risks to targets, and take decisive action to ensure monthly deliverables are met. Lead and coach a commercial team of 2 to 12 Account Managers.

Set explicit expectations, monitor individual performance metrics, and run weekly operationally-focused 1:1s. Provide regular constructive feedback, implement performance improvement plans when necessary, and cultivate a positive atmosphere by championing connection, enthusiasm, and peer recognition. Share on-the-ground feedback with Product to highlight necessary features for school districts and educators.





- Work closely with our Educator Onboarding team and Marketing to ensure you are onboarding the right number of educators at the right time to staff certain roles.
- Strategize with Sales to ensure we are launching in new districts within your city, and expanding revenue as a result.

Relationship Management: Foster strategic partnerships with education leaders and key district accounts.

Execution & Enablement: Own the execution and drive performance improvement of the logistics and operations of dispatching teachers and teaching assistants to work in schools by developing tools, processes, and systems.

Social Impact: Join a company that is making a difference in education and positively impacting the lives of students and teachers. Thrive in an environment that prizes learning and growth to hone your skills as a professional with a dedicated focus on personal and professional development and mentorship from industry leaders. We’re looking for leaders who lean in and ask “What else is within my control to change?” Mastery of managing a portfolio of customer accounts: At least 3 years in a Customer Success Manager or Account Manager role and 6 mo+ of peer leadership Equity compensation ~ Role includes bonus ~20 Paid Vacation Days and 11 Paid Company Holidays ~ Comprehensive medical, dental, and vision insurance ~ Diversity and Inclusion At Zen, we strive to build a culture of equity and inclusion, where everyone is respected,



valued and appreciated for their unique traits, experiences and perspectives.

We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with.

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.

If you would like more information about how your data is processed, please contact us. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.

If you would like more information about how your data is processed, please contact us.

📌 Account Manager, Team Lead (Vancouver)
🏢 Zen Educate
📍 Vancouver