Explore a rewarding position as a Bilingual Technical Support Specialist at Jonas Software, where you'll assist customers in both French and English. This hybrid role offers a chance to solve technical issues while enhancing user satisfaction. This North York, Ontario-based position is focused on providing technical assistance to diverse clients. You'll address a range of issues, from configuration errors to application faults, ensuring effective troubleshooting and follow-up. Robust problem-solving and communication skills are essential in this customer-centric role. Key Responsibilities: - Provide technical support in French and English via various channels - Troubleshoot customer issues and document outcomes - Offer educational guidance on product use and functionality - Escalate unresolved issues in a timely manner - Follow SLA guidelines for resolution times Requirements: - Bilingual in French and English - At least 2 years in technical support roles - Experience with ticketing tools like Zoho - Comfortable with basic SQL and Linux environments - Excellent troubleshooting skills and customer communication Utilize your technical support skills to empower customers at Jonas Software. #J-18808-Ljbffr

📌 Technical Support Specialist - Bilingual (Toronto)
🏢 EWS Group
📍 Toronto