Become a key player at Ricoh as a Service Delivery Escalation Specialist in Mississauga or Moncton. This role demands your bilingual skills and customer service expertise.You will manage escalations and improve customer experiences by effectively handling inquiries and training support staff. The ideal candidate brings over three years of experience in a high-volume contact center as well as leadership capabilities in resolving complex service issues. Your familiarity with Oracle and ServiceNow will be advantageous in driving service excellence.Key Responsibilities:Handle internal and external customer escalationsMentor and guide current support team membersAnalyze and resolve service supply issues proactivelyFollow up with customers to guarantee complete satisfactionApprove system-generated exception workflowsRequirements:Three or more years of contact center experiencePreferred: Bachelor's degree, HDI, or ITIL certificationsMust be bilingual in English and FrenchDemonstrated problem-solving and organizational capabilitiesAbility to manage stressful situations with composureJoin Ricoh to enhance customer service delivery and support excellence.

📌 Service Delivery Escalation Expert Ricoh (Mississauga)
🏢 Ricoh USA
📍 Mississauga