Customer Enablement Manager: Lightspeed GolfAs a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across our Lightspeed systems. You'll manage the full project lifecycle - from signature to go-live - ensuring customers experience a seamless transition and rapid time-to-value. This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences.Reporting to the Senior Manager, you'll act as a strategic advisor, project manager, and product expert - owning complex engagements while aligning cross-functional stakeholders across Sales, Customer Management, and Support.Prospective candidates can be located in Toronto (GTA)/Montreal.Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts, maintaining momentum, prioritizing quality and delivering timely go-lives that support high customer satisfaction.Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation.Coordinate internal teams including Implementation Consultants, Implementation Specialists,



Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.Maintain a solid understanding of Lightspeed's product suite, as well as its features, updates, and enhancements.3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.Golf industry experienceProven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.Bachelor's degree in Business, Technology, or a related field - or equivalent experience.Familiarity with POS platforms is highly advantageous.Technical fluency with integration workflows, data migration, and SaaS ecosystems.Strong communication, stakeholder management, and problem-solving skills.Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.Hands-on experience with tools like ChurnZero, HubSpot, and Salesforce (asset)Compensation 82,000$ CAD as an OTE (base + commission)Benefits/PerksA flexible work environment that empowers you to do your best workA culture that celebrates performanceThe chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heardCareer-defining opportunitiesFlexible paid time off and remote work policiesEquity options, because this is your company tooContributions to your pension plan. Your future mattersTraining opportunities to grow your skills and careerHealth and wellness credit so you feel your bestTime off to volunteer and give back to your communityInterest groups, employee led networks, social committees to sponsored sports teamsComputer purchase program to get your personal MacbookEnhanced parental leave to support growing familiesCourse Website https://www.Lightspeedhq.Com/Employment Duration Permanent, Full time

📌 Customer Enablement Manager: Lightspeed Golf (Montreal)
🏢 PGA of Canada
📍 Montreal