Elevate your career with TELUS Health as a Critical Incident Coordinator in a remote setting. Leverage your crisis management skills and bilingual proficiency to offer vital support after workplace incidents.In this full time role, you will be an integral part of the Critical Incident team. Reporting to the Team Manager, you will manage telephone intakes, perform needs assessments, and assign service providers. Additionally, you'll address email inquiries, ensuring timely support and effective crisis resolution.Key Responsibilities:Answer calls from managers seeking support post-incidentAssign suitable service providers for interventionsManage the team's email requests seamlesslyRequirements:Post-secondary degree or equivalentBilingual in English and FrenchMinimum two years of customer service experienceStrong organization and multitasking skillsAbility to manage crises professionallyBring your empathy, decision-making capabilities, and a positive attitude to TELUS Health's Critical Incident team.

📌 Telus Health Critical Incident Coordinator (Montreal)
🏢 TELUS Health
📍 Montreal