Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues. Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. Process all external and internal calls by redirecting calls or directly assisting the caller Maintain accurate records of guest calls to maintain data integrity Serve as a liaison for guests by providing information relating to all aspects of the hotel Must possess outstanding guest service skills, including professional verbal communication skills Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)



Ability to maintain high service levels under pressure Ability to consistently stand and walk through out shift Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive benefits package (Medical, Vision &

• Dental) including extended benefits like

• Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont &

• Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper &

• Whistler (subject to availability) Visa Requirements: Apply Today: Whether you're just launching your career or looking for a recent adventure, we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

📌 Agent Service (Hourly) (Lake Louise)
🏢 AccorHotel
📍 Lake Louise