Lead agent success with MCI as an Experienced Call Center Trainer, delivering training programs that foster agent growth in a collaborative setting. Your role will focus on effective onboarding and upskilling across client projects.This position requires you to design training content, facilitate various training sessions, and conduct assessments to refine learning approaches. You'll also provide continuous support to ensure agents meet performance standards and facilitate ongoing improvements through effective training strategies.Key Responsibilities:Facilitate comprehensive training for recent hiresCreate and refresh training materials and e-learning resourcesIdentify training needs and adapt solutions accordinglyEvaluate and report on training effectivenessSupport agents post-training with coaching sessionsRequirements:At least 3 years in a training role within BPO or contact centerExcellent facilitation and verbal communication skillsExperience with online learning management systemsKnowledge of adult learning techniquesChampion agent development and training excellence at MCI.

📌 Mci Call Center Trainer – Agent Development (Sydney)
🏢 MCI
📍 Sydney