Location[s]: BarrieJob Type: Full-Time (Monday – Friday)Hours: 8:00-4:30 (occasional flexibility required)As our Account Manager, you'll be the bridge between prospective clients and long-term relationships. This role combines the best of customer success, inside sales and account management. You'll guide organizations from their first inquiry through onboarding while identifying opportunities to deepen relationships and expand the value we provide.You'll work closely with our Operations, Training, Marketing, and Client Success teams to ensure every client experiences a smooth, professional journey that reflects our commitment to making workplaces safer.This isn't a role for someone looking to simply process requests. We're looking for someone who is energized by building relationships, solving problems, uncovering opportunities, and creating remarkable experiences that clients remember.Why This Role ExistsThis role exists to ensure every interaction with SafetyCo feels effortless, professional, and valuable. From responding to new inquiries to supporting existing clients and identifying additional opportunities, you'll help clients get the most from their partnership with us.Success isn't measured simply by answering emails or scheduling training. Success is creating clients who trust us, stay with us, and confidently recommend SafetyCo to others.Success in the RoleSuccess in this role means:Exceptional Client ExperienceEvery client receives timely communication, proactive support, and an experience that exceeds expectations.Growth Through RelationshipsYou naturally identify opportunities to introduce additional SafetyCo services that help clients solve problems and improve workplace safety.Seamless Client OnboardingNew clients transition smoothly from signed agreement to service delivery with clear communication and defined expectations.Revenue GrowthExisting clients continue to purchase additional services because they trust SafetyCo and understand the value we provide.Operational ExcellenceClient information, CRM records, quotes, proposals, and onboarding activities are accurate, organized, and completed on time.Client RetentionClients continue partnering with SafetyCo because they receive exceptional service before, during, and after every engagement.What You'll DoClient ExperienceBecome the trusted point of contact for clients throughout their journey with SafetyCoRespond promptly to client inquiries and requestsCoordinate onboarding for new clients,



ensuring a seamless implementation experienceSchedule discovery meetings and ensure all client requirements are completedBuild strong relationships with key client stakeholdersResolve issues quickly while maintaining a positive client experienceBusiness Development & GrowthFollow up on inbound leads generated through marketing campaignsQualify opportunities and guide prospective clients toward the right solutionsPrepare proposals, quotations, and service recommendationsIdentify cross-selling and upselling opportunities across SafetyCo's full suite of servicesRe-engage dormant clients and support client retention initiativesSupport revenue growth through exceptional relationship management rather than high-pressure salesReporting & AdministrationMaintain accurate CRM records and client documentationTrack client activity, sales opportunities, and follow-up tasksMonitor client satisfaction and identify opportunities for improvementPrepare reports and insights for leadershipContinuously improve workflows, templates, and client processesCore CompetenciesClient ObsessedYou genuinely care about creating exceptional experiences and building long-term relationshipsGrowth MindsetYou naturally recognize opportunities to create additional value for clients while contributing to business growthCommunicationYou communicate clearly, professionally, and proactively with clients and teammatesOwnershipYou take responsibility, follow through on commitments, and solve problems without waiting to be askedOrganizationYou thrive in a fast-paced environment while keeping projects moving and details under controlContinuous ImprovementYou constantly look for better ways to improve processes, client experiences, and team performanceWhat You BringRequired:3+ years of experience in client onboarding, implementation, customer success, project coordination, or account managementOutstanding communication and relationship-building skillsStrong organizational skills with the ability to manage multiple prioritiesExcellent problem-solving ability and attention to detailProficiency with Microsoft Office and CRM platformsPreferred:Experience in health and safety, workforce training, education,



or professional servicesKnowledge of CRM platforms such as Zoho, Salesforce, or HubSpotHealth & Wellness:We take care of our people, because you can't look after others if you're not looked after too.Access to mental health resources and wellness programs that support your well-beingEmployee Assistance Program (EAP) for confidential personal and skilled support when you need itWork-Life Balance:We believe great work happens when people actually have time to live their lives too.Two weeks of vacation to start, with more as you grow with usPaid sick days and personal time when you need itNo regular overtime, your evenings are yoursA full company shutdown between Christmas and New Year's (yes, we all take the break)Professional Development:We invest in your growth, because your future matters here.Ongoing access to training, learning, and development opportunitiesTuition reimbursement to support continued educationCoverage of approved professional memberships and industry associationsClear pathways for growth and advancement within the organizationAdditional Perks:The little things matter too.Employee discounts on select products and servicesTeam events, social activities, and recognition moments that actually feel fun (not forced)The chance to do meaningful work that genuinely improves workplace safety in communitiesCompany Culture:This is a place where people matter.A collaborative, inclusive, and supportive team environmentBusiness casual dressA real commitment to learning, development, and helping people growA workplace where ideas are welcomed, voices are heard, and contributions actually make a differenceTravel RequirementsOccasional travel may be required for industry events, training, or trade shows.About SafetyCoSafetyCo is Canada's leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we're actively changing how workplace safety is done.We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do.SafetyCo Partners is an &Capital portfolio Company. For further details please visit andcapital.Ca

📌 Account Manager (Barrie)
🏢 Safety
📍 Barrie