Lead airport operations as a Duty Supervisor with Etihad Airways. Oversee team performance, manage safety, and ensure compliance with regulations for optimal service delivery. As a Duty Supervisor, you will play a crucial role in planning and supervising airport operations at Etihad Airways.
This position demands a balance of customer service focus and adherence to safety regulations. You will ensure service standards are met while managing operational decisions and responding to challenges on a shift basis. Key Responsibilities:
- Supervise team performance during airport operations
- Manage compliance with local authority requirements
- Make operational decisions to mitigate safety-related risks
- Oversee passenger and aircraft handling processes
- Liaise with Guest and Network Control for service recovery Requirements:
- Degree or relevant industry experience preferred
- Minimum 5-7 years in service or hospitality sector
- Solid communication and supervisory skills
- Experience in a multicultural and pressured environment
- Ability to balance guest interests with corporate goals Elevate airport operations and ensure safer, high-quality guest experiences with Etihad Airways.