Full Time Mawer Investment Management is looking for a Systems Support Analyst to join the Business Technology (BT) team to play a key role in supporting the Mawer user base in our Toronto office.

The System Support

Analyst is the first point of contact for IT support within the firm, responsible for providing technical assistance and troubleshooting for hardware, software, and network-related issues. This role requires excellent communication, problem-solving skills, and the ability to deliver high-quality customer service while maintaining SLA adherence. Ensure a professional, empathetic, and customer-focused approach to all interactions Respond to incoming support requests via phone, email, chat, ITSM portal, or in person and within SLA Provide first-line troubleshooting for hardware, software, and network issues Manage and maintain hardware and software inventory, ensuring accurate records of assets, licenses, and assignments Escalate unresolved or complex issues to system higher senior level support analysts with detailed notes Assist with basic hardware setups, such connecting peripherals (keyboards, mice, printers, monitors, headsets, etc.) Provide guidance on using organizational software and tools (e.g.

Microsoft 365) server or network problems) Document resolutions and contribute to the service desk knowledge base Use existing knowledge base articles to assist in resolving user issues Post-Secondary Education in Computer Science, Information Technology, or a related field, or equivalent work experience ~1-3 years’ experience in a technical support or IT service desk role ~ ITIL 4 Foundation ~ Knowledge of MS 365, Active Directory, and basic network trouble shooting ~ Proficiency in troubleshooting hardware, software, and networking issues ~ Proficiency in using ITSM tools (Service Desk Plus) ~ Foundational knowledge of hardware, software,



and networking concepts ~ Learn and work within a high-performing team that has consistently delivered exceptional long-term investment results and high levels of client satisfaction. Be a part of a meritocracy in which the quality of ideas supersedes hierarchy; Our culture is shaped by our core values (integrity, putting clients’ interests first, excellence, teamwork, and long-term thinking) and key behaviours (curiosity, candour, accountability, and appreciation), which are much more than words on a page.

We offer a flexible work environment with a blended workplace approach tailored to the unique needs of each department and team. This allows employees to seamlessly combine in-person and remote work experiences, fostering collaboration, promoting work-life integration, and empowering our team members to thrive in a dynamic, interconnected professional setting. Unlimited vacation days Retirement planning assistance, including RSP contributions Parental leave top-up Significant community investment contribution via our Employee Matching Program At Mawer, we are committed to fostering a culture of diversity and inclusion.

We believe a diverse and inclusive culture fuels innovation and enables more effective decision-making across the firm, helping to improve investment performance, strengthen client partnerships, and create more value for all stakeholders: clients, employees, owners, and society. A Human Resources representative will work with applicants who request accommodation or special assistance during the application process. We may use technology for scheduling, communication and screening but we do not use AI for candidate assessment, or selection; We are proud of our reputation as one of Canada’s most respected investment management firms and strive to earn such respect by continually delivering long-term investment excellence, developing robust client partnerships, and living our core values.

No telephone inquiries please.

📌 Analyst, Technical Systems Analyst (Toronto)
🏢 Mawer Brand
📍 Toronto