Make a difference We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing! As a Business Planner, you’ll utilize your expertise and knowledge of research methods and statistical analysis to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto. Job #: 10385 Division: Operations Affiliation: Non-Union: Management & Exempt Vacancy Type: Full-time Permanent Grade: 7 Salary/Hourly Range: 104,740.13 - 125,688.15 Work Details (Days/hours): 36.25 hours/Week Hiring Range/wage: 104,740.13 - 115,214.14 Existing/New Job: Existing Vacancy Status: Existing Vacancy # of Vacancies: 1 Posted Date: 3/5/26 Deadline To Apply: 3/19/26 Hybrid Eligible: Yes Reporting to the Manager, Engagement Data and Impact the Business Planner is responsible for supporting the Resident and Community Services division's strategic, operational and business planning processes by developing business plans, policies, procedures and standards using industry best practices. The incumbent will measure and analyze performance and empirical data for the Resident and Community Services division and ensure that the Division’s systems, practices and programs are achieving desired impact in TCHC communities and are aligned with values, policies, and corporate strategic plans. What You’ll Do Support the Division’s strategic planning processes Co‑ordinate, documents and assist Divisional teams with the alignment of their work with that of other corporate divisions Co‑ordinate and support the production of strategic plans Provide strategic planning expertise to Divisional Leadership Team Support Divisional teams by reviewing, assessing, developing and evaluating business processes and systems, as well as documenting and managing database requirements for the Division Provide project management expertise to others and leads projects Use project management software Provide work direction to other management/exempt staff on a project by project basis Relationship Building and Strategic Partnerships Develops, coordinates and implements all aspects of the consultation process to support changes to policies,



and responds to issues arising Fosters and works collaboratively to develop and maintain close and effective working relationships with internal and external stakeholders including but not limited to tenants, other TCHC divisions, municipal government, consultants, community agencies or other groups as appropriate, to ensure awareness of existing and evolving issues and concerns, facilitate coordination and organize relevant meetings or forums Leads working groups and ad‑hoc committees Develops divisional communication material and content for internal and external partners Participates in inter‑divisional policy/program development initiatives Research, Writing and Reporting Research practices and strategies for enhancing tenant participation and engagement, community development and fostering equity and inclusion Leads strategic policy development, policy analysis, research, evaluation and program development processes by identifying and preparing and supporting the delivery of detailed implementation plans to support management functions and improve the efficiency and effectiveness of operations and service delivery Prepares committee/council reports, research analysis, budget/resource requests, briefing notes, presentations, a variety of correspondence, policy reports/recommendations and other materials as required by and for senior management, consistent with unit, divisional and corporate priorities and strategic directions. Leads and directly conducts ongoing research (qualitative and quantitative data) and analysis of trends and activities related to assigned policy areas, and evaluates the strengths, weaknesses and effectiveness of policies, by‑laws and programs, to provide information to management and identify emerging issues and opportunities to management to support decision‑making Consult and collaborate with other business units as appropriate to align strategic outcomes Develop evaluation frameworks, data models and uses complex analytical tools to monitor progress and evaluate outcomes Review and analyze performance measurement results and progress updates on divisional work plan,



and develop recommendations to improve business processes Make recommendations to improve performance measures and reporting, as appropriate What You’ll Need University undergraduate degree in social sciences (e.G., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography) 5 years of experience, preferably in a large public corporate environment, in one or more of the following areas: policy analysis or development, performance measurement systems, research design, creation and monitoring of accountability systems Considerable experience in strategic and/or operational policy development, stewarding complex policy initiatives from inception through to implementation with minimal direction, while balancing political, community and other stakeholder interests and resolving conflicts Considerable experience in applying an anti‑oppressive/anti‑racist framework, and/or an intersectional equity lens into research, policy analysis and development, and evaluation Considerable experience with project management, including project design, development, program evaluation and implementation, to support policy and evaluation goals Considerable experience in stakeholder management with a high level of ability to influence and negotiate outcomes effectively with a broad spectrum of diverse stakeholders Knowledgeable in research methods, statistical analysis and strategic/business planning is an asset Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applications Knowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred Excellent oral and written communication skills and presentation skills Solid group facilitation and public meeting skills for leading community processes, consultations and forums Ability to travel to various locations and work flexible hours which will include evenings and weekends What’s Next Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks. #J-18808-Ljbffr

📌 Business Planner (Tenant Engagement) - C$104,740.1 - C$125,688.1 A Year (Toronto)
🏢 Toronto Community Housing
📍 Toronto