Company Description JOB INTRODUCTION: As a Customer Service Specialist you will be responsible for writing templates, providing and acquiring detailed service information, marketing, responding to customer inquiries and more. Additionally, you will be tasked with providing excellent customer service and ensuring customer satisfaction by demonstrating your professionalism and expertise. Job Description Job Description Customer Service Specialist - Content Writing, Marketing and Customer Care Monday-Friday 9am-5pm (EST) - small time variations may apply Home-Based/Remotely Salary $600 (NOT commission based) Qualifications Requirements/Skills English level - C1, native or near-native speakers French level - C1, native or near-native speakers Modern Computer/Laptop with fast, stable internet connection and quiet working environment Experience in Creative Writing,



content writing and financial vocabulary both in English and French Experience in Marketing and/or Sales Strong phone communication, presentation skills and active listening Ability to multi-task, prioritize, and manage time effectively Proficient in Word, Excel, Google Docs and Sheets, and Outlook Experience working with western companies (is a plus) Additional Information Responsibilities & Duties: Providing customer service via phone, e-mail, voice chat or video chat Writing financial templates in English and/or French Acquiring information from clients Preparing documents, reports and updating customer database Collaborating with the management team and training current customer service agents More detailed responsibilities will be presented during the hiring process

📌 Bilingual Premium Support Specialist (En/Fr) - Remote (Laval)
🏢 Airbnb
📍 Laval