Job Role: Information Technology - Application Support Analyst

Duration: 12 Months

Location: Montreal, QC (Need to go 3 days in week to onsite)

:

- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary

Change and Request Management:

- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required,



take up project management responsibilities for special projects

TRAINING AND OCCUPATIONAL EXPERIENCE

- Support role experience required ( >5 years’ experience)
- Experience in Banking / Financial sector preferred
- Knowledge Core Banking applications and/or data warehousing preferred
- DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

- Unix/Linux hands on experience with knowledge of day to day commands
- Scripting experience (Shell, powershell, …_)
- Scheduling tools (Autosys)
- Monitoring tools (Sysload, Geneos)
- File transfer protocols
- Prior experience in a banking environment will be an advantage

SKILLS AND BEHAVIOURS

- Strong communication skills (written and verbal)
- Valuable organizational skills
- Basic office software literacy (Microsoft Office, etc.)
- Professional attitude and good interpersonal behavior
- Autonomy and adaptability; must be able to take initiative and be proactive
- Global financial products knowledge, a plus

Mindlance is an equal-prospect employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process. We use AI in our Hiring processes

📌 Application Support Analyst (Montreal)
🏢 Mindlance
📍 Montreal