The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing endto-end support for business-critical applications, proactively resolving issues, and documenting solutions to ensure knowledge transfer and efficient onboarding. As a key application help desk and production support team member, the ASE ensures the smooth operation of software systems while working collaboratively with clients, internal teams, and external vendors. Serve as the primary point of contact for client-reported application issues raised through ticketing systems, email, or communication channels (e.g., Troubleshooting & Root Cause Analysis:

- Analyze, troubleshoot, and resolve application-related issues, including access, performance, and configuration problems.
- Technical Expertise:
- Query and analyze SQL databases to retrieve data and resolve discrepancies.
- Test and debug API integrations for real-time data exchange between software systems (e.g., Work closely with software vendors to escalate unresolved issues, ensuring timely responses within agreed SLAs.
- Partner with internal teams for cross-functional tasks such as testing, training, and process improvement.
- Client Training:
- Conduct remote and onsite sessions for end users to help them understand system functionalities and best practices.
- Continuous Improvement:




- Perform post-implementation testing to verify the resolution of reported defects and validate system changes.

Technical Skills

- Strong knowledge of SQL for data queries and troubleshooting.
- Hands-on experience with REST/SOAP APIs, including testing via tools like Postman.
- Familiarity with enterprise applications such as Yardi, MRI Software, Procore, and IVIVA, RapidGlobal.
- NET frameworks is a plus.
- Knowledge of real estate enterprise software platforms & help desk support processes is considered an asset.
- Familiarity with applications such as Yardi, MRI Software, and Procore will be advantageous.
- Robust communication skills to engage with technical and non-technical stakeholders effectively.
- Tools: Familiarity with ticketing systems, remote desktop applications, and collaboration platforms (e.g., Bachelor’s degree in computer science, IT, or a related field.
- 2+ years of experience in application support, technical troubleshooting, or a similar role.
- Exposure to real estate management systems and global client interactions is an asset.

Location: In-Office (Markham, Toronto, Canada). The ASE must liaise with team leaders and managers, ensuring alignment with client expectations and internal escalation policies. •

📌 Application Support Engineer - Canada (Markham)
🏢 Assetsoft
📍 Markham