We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario.

The position details are given below: Job Details: Job ID: RQ11184 - Application Support Specialist - Senior Client : Health Services Cluster Location : 56 Wellesley Street West, Toronto, Ontario Duration: 1 year + Extension Type: Onsite : ​ MUST HAVES: Salesforce &

• SaaS Platform Knowledge o Experience supporting Salesforce-based applications o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards) Incident &

• Ticket Management Demonstrated ability to:



Manage ticket queues and SLAs Prioritize incidents based on impact/urgency Escalate appropriately while ensuring closure quality Maintains clear, searchable knowledge base entries  Customer Support &

• Service Orientation Proven experience providing end-user support in a SaaS environment Robust customer-first mindset Ability to manage high-pressure situations and user expectations Identity &

• Access Management Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management Hardware authentication token (FIDO2) lifecycle management ​

📌 Application Support Specialist - Senior (Toronto)
🏢 ITProFound
📍 Toronto