We do have a job opening for Application Support Specialist - Senior for our direct client Province of Ontario. The position details are given below:

Job Details:

Job ID: RQ11184 - Application Support Specialist - Senior

Client : Health Services Cluster

Location : 56 Wellesley Street West, Toronto, Ontario

Duration: 1 year + Extension

Type: Onsite

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MUST HAVES

Salesforce & SaaS Platform Knowledge o Experience supporting Salesforce-based applications o Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Incident & Ticket Management

- Demonstrated ability to:

- Manage ticket queues and SLAs

- Prioritize incidents based on impact/urgency

- Escalate appropriately while ensuring closure quality





- Maintains transparent, searchable knowledge base entries

 Customer Support & Service Orientation
- Proven experience providing end-user support in a SaaS environment

- Strong customer-first mindset

- Ability to manage high-pressure situations and user expectations

Identity & Access Management
- Identity-directory administration (e.g., Microsoft Entra ID): security groups, B2B guest invitations, approver / Entitlement Management

- Hardware authentication token (FIDO2) lifecycle management

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📌 Application Support Specialist - Senior (Toronto)
🏢 ITProFound
📍 Toronto