Hi! I’m Steph, Head of Growth for Data Products at Modash.I joined Modash to help grow a newer and increasingly important side of our business:our Data products.Today, more than 100 companies using Modash data to power their own products and businesses. They’re building creator discovery tools, enriching their own datasets, powering workflows, and solving problems we probably haven't even thought of yet. And we're growing quickly.A huge part of that growth isn't just finding new customers. It's helping the customers we already have build better products, get more value from our data, and grow with us.That's where you come in.Scope of the role & what you'll actually doWe currently have two Technical CSMs in Canada and one in Europe, and we're hiring another based in Toronto, Canada. Your job is simple to explain and hard to do well: help customers turn Modash data into successful products, and own the outcome when getting there gets messy.You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. Doing this well means becoming an extension of their team: understanding what they're building, where they're going, and how Modash can help them get there.1. Own your portfolio of accountsYou'll manage a portfolio of customers using one or both of our APIs. Success is measured mainly through Net Revenue Retention (NRR) and the work that drives it.You'll:Build clear success plans with goals,



priorities and next stepsRun regular customer calls and proactively keep things movingUnderstand what customers are building and help them use the right data and endpointsTroubleshoot technical issues and own getting them resolvedSpot risks early and create a planFind new ways Modash can help customers growOwn expansion end-to-end, from spotting the opportunity to closing the upgradeOwn renewals and keep your accounts organised and up to date2. Onboard new customersOnce a customer buys Modash, you'll become one of their closest partners here.You'll:Run a strong Sales → CS handoverUnderstand what they're building and what success looks likeCreate a clear integration plan with milestones and ownersHelp them make the right technical decisions and remove blockersHelp them get to first value quicklyLeave every interaction with clear next steps, owners and dates3. Collaborate across ModashYou'll be the voice of your customers internally.You'll work closely with Product to bring them clear customer problems and opportunities, connect customers for discovery and testing, coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help Marketing turn what we're learning into helpful customer resources.Even when other teams are involved, you own driving the customer outcome forward.The tools you’ll use:Vitally → Customer Success CRMNotion → internal knowledgeIntercom → customer communication and supportStripe → subscriptions and invoicesFull Story → debugging and customer behaviourCalendly → scheduling2+ years in Technical Customer Success,

📌 Technical Customer Success Manager, Toronto
🏢 Modash
📍 Toronto