Join a dynamic remote team as an IT Support Specialist, providing essential technical assistance to users globally. Ideal for proactive individuals with solid problem-solving skills in a work-from-home setup.In this role, you will support employees and clients by resolving hardware and software issues, ensuring optimal operational functionality across the organization. Your expertise will help manage user accounts and access rights while maintaining robust documentation of all support requests.Key Responsibilities:Provide first and second-level technical support via phone, email, and remote toolsDiagnose hardware and software issues effectivelyInstall and configure computer systems and peripheralsManage IT asset inventory and user access rightsDocument all technical procedures in the knowledge baseRequirements:Experience in IT support or help desk, preferably remoteStrong knowledge of Windows and macOS systemsProficient in network troubleshooting including TCP/IP and DNSExcellent customer service and communication skillsRelevant IT certifications like CompTIA A+ are desirableBring your technical prowess and customer focus to deliver top-notch remote support.

📌 Remote It Support Specialist Position (Kimberley)
🏢 Placements24
📍 Kimberley