As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy. If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our team at our branch in Windsor, ON!What you will accomplish with us:Provide an outstanding customer serviceProcess orders and quotations using different methods and support inside sales team with quotation requestsManage all incoming phone calls in a skilled mannerSource parts and/or equipment in collaboration with buying groups and suppliersUnderstand clients’ needs and suggest appropriate products or services to achieve satisfactionBuild sustainable customer relationships and trust with customers account through open communicationFollow company guidelines, policies and proceduresAddress customer's concerns and offer the best solution to solve the problem in a timely mannerConduct physical inventory and maintain inventory accuracy and cleanlinessVarious other related duties including on-call duties to support the branch as assigned by supervisorParticipate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outsWhat You Bring to Our Team:Excellent verbal and written communication skillsProfessional phone manner and customer service skillsWorking knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Ability to multitask, prioritize, and manage time effectivelyProblem solving abilitiesGood sales abilities and persuasivenessAbility to work under pressure unsupervisedStrong work ethic and positive team attitudePost-secondary education (an asset)Ability to respond to emergency after hours call in an on-call rotationPrevious experience in HVAC-R industry, retail sales or technical related field (an asset)Completion of professional degree in refrigeration, heating, ventilation (an asset)Ability to operate a forklift, training will be provided as neededCompensation Information:Base Salary Range: $45,000 - $55,000 annuallySupplemental Pay Types Include: Annual bonusThe final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.Competitive Benefits: In addition to a rewarding career within our team, we offerMedical and dental coverage from day one, along with short and long-term disability protectionContribution to a collective registered retirement savings plan upon starting your role.Wellness spending accountAn employee assistance program including psychological, financial, and legal support.Access to telemedicine from the beginning of your employment.Reimbursement of professional association membership fees.Early vacation program.Work–life balance supported through a hybrid work policy.#J-18808-Ljbffr

📌 Branch Representative - C$45,000 - C$55,000 A Year (Winnipeg)
🏢 Master
📍 Winnipeg