Xodus Travel Services Inc. seeks a Customer Experience Leader to drive operational excellence. This pivotal role requires a strategic thinker focused on team leadership and service improvement.As the Team Leader, you will oversee the daily operations of the Travel Assistance and Distribution teams. With a robust background in operations management, particularly in travel or insurance, your leadership will be essential in enhancing team performance and customer satisfaction. Collaborate with cross-functional teams to advance business objectives.Key Responsibilities:Manage daily operations and ensure effective service deliveryProvide mentorship and guidance to team membersMonitor operational performance and coach for improvementAlign operational strategies with company goalsFoster collaboration between departments for seamless serviceRequirements:Bachelor's degree in Business, Operations Management, or related fieldMinimum of 5 years of operations management experience2 years in a leadership capacity, preferably in travel assistanceProficient in business tools and operational processesKnowledge of insurance industry standards preferredUtilize your strategic leadership skills to enhance customer experience at Xodus.