Enhance IT support services as a Major Incident Management Specialist with Express Scripts Canada in a hybrid role. Leverage your analytical and communication skills to resolve high-severity incidents swiftly and effectively.Join the IT Support Services team at Express Scripts Canada, where you'll engage in managing critical technology incidents. Bringing 2-4 years of major incident management experience, you'll lead technical teams and ensure timely service restoration. Your role will involve problem-solving, documentation maintenance,



and collaboration with both stakeholders and support teams.Key Responsibilities:Lead Major Incident Management process to restore services quicklyCoordinate with teams for effective incident resolutionDistribute incident communications and manage French translationsMaintain documentation and incident management artifactsSupport root cause analysis and implement long-term solutionsRequirements:Post-secondary degree in Computer Science or IT2-4+ years in Major Incident ManagementITIL Foundation v4+ certification requiredServiceNow experience; admin certification preferredStrong customer service skills for effective resolutionSupport the IT landscape at Express Scripts Canada and drive excellence in incident management.

📌 Major Incident Management Specialist At Express Scripts (Mississauga)
🏢 Cigna Health and Life Insurance
📍 Mississauga