Careers / TeamSales & Design SpecialistTEAM SALES & DESIGN SPECIALISTKNOW THE GAME. BUILD RELATIONSHIPS. HELP TEAMS LOOK THEIR BEST.Hockey is at the heart of what we do. We're looking for someone who understands the game, enjoys working with people, and can help us build strong relationships across hockey and the broader sports community.LocationTypeFull-Time / PermanentCompensationSalary + Bonus PayMonday-FridayWhat You'll DoYou'll own the customer experience from the initial conversation through to the completed order.Your responsibilities will include:Responding to inbound inquiries from teams, coaches, managers and organizationsSpeaking with customers by phone, email and online to understand their needsHelping customers select jerseys, apparel, colours, styles and customization optionsCreating and modifying customer mockups using Adobe Illustrator and/or PhotoshopApplying team logos, colours, player names, numbers and other design elementsPresenting mockups and making customer-requested revisionsPreparing quotes and following up with prospective customersBuilding relationships and moving opportunities from inquiry to orderConfirming quantities, sizing, names, numbers, logos and customization detailsEntering approved orders accurately into our ordering systemReviewing orders carefully before they are submitted to productionCoordinating with our production and operations teams when requiredKeeping customers informed throughout the sales and ordering processFollowing up on open opportunities and outstanding approvalsIdentifying opportunities to add additional team apparel, hats and other products to an orderWhat We're Looking ForYou don't need to be a senior graphic designer.



You do need to be comfortable taking an existing template and quickly turning a customer's idea into a professional-looking mockup.The ideal candidate has:Experience with Adobe Illustrator and/or Adobe PhotoshopStrong written and verbal communication skillsConfidence speaking with customers on the phoneExcellent attention to detailGood organizational and time-management skillsThe ability to manage multiple customers and orders simultaneouslyA willingness to follow up and ask for the saleComfort learning new software and order-management systemsThe ability to work independently while collaborating with production and sales teamsWilling to learn product knowledge and new technology applications as required.What Success looks likeSuccess in this position isn't just about answering emails. We want someone who takes ownership of opportunities and moves them forward.You'll be measured on areas such as:Speed of response to new inquiriesNumber of quotes and mockups completedQuote-to-order conversion rateFollow-up activitySales generatedOrder accuracyMockup turnaround timeRepeat businesswho you'll work withYou'll sit at the centre of the Gitch customer experience.Customer → You → Design/Approval → Order → ProductionYou'll often be the primary person the customer deals with, which means you'll play an important role in how they experience the Gitch brand.about gitch sportswearGitch Sportswear creates custom hockey jerseys, team apparel and headwear for hockey teams and organizations.We're focused on making custom teamwear easier to buy while delivering outstanding-looking products and an experience that makes teams want to come back season after season.The Person We're Looking ForYou're part salesperson, part designer and part problem-solver.You can talk to a hockey coach about what they want, jump into Adobe and mock it up, make a few revisions, get the customer excited about the finished product and then make sure every detail of the order is correct before it goes into production.Most importantly, you take ownership.When a customer says, "This is what we're thinking...", you're the person who helps turn that idea into something their team will be excited to wear.Response TimeWe typically respond within 2-3 business days.Questions?JOIN US IN NORTH YORKIn-office at 1140 Sheppard Ave. W., Unit 9.Grow with GitchFull training, on-site parking, casual dress and room to grow.1140 Sheppard Ave. W, Unit 9, Toronto, ON M3K 2A2

📌 Team Sales & Design Specialist (Toronto)
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📍 Toronto