# Customer Support Specialist - Canada (ON/BC)Hot Job## Description**ABOUT US** Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide. If you have a passion for travel and a knack for sales, we invite you to be a part of our growing team. **POSITION PURPOSE** The Customer Support Specialist for Railbookers and Amtrak Vacations is a crucial front-line position responsible for providing exceptional support and service to our valued guests primarily through inbound phone calls, emails, and web inquiries. This role focuses on assisting customers with existing reservations,



resolving issues, and ensuring a positive and memorable travel experience. The ideal candidate is a proactive problem-solver with a robust customer service orientation and a genuine passion for travel. **RESPONSIBILITIES*** Serve as the primary point of contact for customer inquiries regarding existing Railbookers and Amtrak Vacations bookings via phone, email, and online channels.* Provide comprehensive support for itinerary changes, cancellations, modifications, and special requests, ensuring accuracy and adherence to company policies.* Troubleshoot and resolve a wide range of customer service issues, including but not limited to booking discrepancies, ticketing concerns,

📌 Customer Support Specialist – Canada (On/Bc) (Ottawa)
🏢 Railbookers Group
📍 Ottawa