Make a difference in people's lives as a Bilingual Customer Care Specialist with CNIB. This home-based role emphasizes empathy and bilingual communication to assist clients navigating vision loss. As a key member of the CNIB team, you will provide compassionate, person-centered service, connecting clients with vital information and support.

Strong skills in problem-solving, multi-tasking, and sound judgment are essential. This position also requires familiarity with various platforms while offering invaluable customer service across multiple channels. Key Responsibilities:

- Deliver customer service through calls, emails, and chats
- Document interactions accurately in databases
- Connect clients to Vision Loss Rehabilitation programs
- Process donations and handle related inquiries
- Maintain updated knowledge of CNIB services Requirements:
- Fluency in English and French for transparent communication
- Minimum two years customer service experience
- Excellent problem-solving and organizational skills
- Ability to manage sensitive customer interactions
- Familiarity with Microsoft 365 and digital systems Join CNIB to enhance customer experiences and support those navigating vision loss.

📌 Bilingual Customer Care Specialist Remote (Montreal)
🏢 Canadian National Institute for the Blind
📍 Montreal