Enhance customer service as a Bilingual Customer Care Specialist with American Express. Provide tailored solutions to small businesses in both French and English with a focus on service excellence and driver growth. As part of American Express's Global Servicing team, your role in customer care will involve taking inbound calls, analyzing account details, and providing first-contact resolutions.

You'll work in a shift-based setting and have the chance to engage dynamically with diverse customers, leveraging digital tools to improve their experiences throughout their journey with us. Key Responsibilities:

- Deliver exceptional customer service to small business clients
- Analyze account information and recommend tailored solutions




- Resolve inquiries using multiple systems effectively
- Respond promptly to service inquiries in English and French
- Ensure compliance with all service guidelines and metrics Requirements:
- Fully bilingual in French and English
- Flexibility to work various shifts
- Strong communication and engagement skills
- Proven ability to handle multiple tasks efficiently
- Keen problem-solving approach focusing on first contact resolution Drive customer satisfaction and build loyalty through outstanding service at American Express.

📌 Bilingual Customer Care Specialist at Amex (Toronto)
🏢 American Express
📍 Toronto