Member Service Representative II At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026 . Guided by our IMPACT values, we’re committed to creating an exceptional employee experience where every team member feels supported, valued, and empowered. As an MSR II, you’ll play an important role in supporting the day-to-day success of the branch.

You’ll manage the branch treasury, and ensure members receive the exceptional service they’ve come to expect from us. You’ll also help identify opportunities to connect members with products and services that support their financial goals - all while maintaining a focus on accuracy, teamwork, and risk management. Manage the branch treasury, ensuring cash levels are maintained and risk management policies and procedures are followed.

Provide professional, friendly, and accurate service to members Complete administrative, operational, and audit tasks to support branch compliance and effectiveness.

Education: High school diploma (or equivalent) and a minimum of two years’ experience in financial services. Knowledge of cash handling and risk management procedures.



A passion for helping members and delivering exceptional service ~ Proficiency with Microsoft Office and adaptability to new technologies ~ Bilingual proficiency in French and English considered an asset. Join a supportive team that values collaboration, positivity, and community impact.

Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.

Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution. Three weeks’ vacation to start, plus four personal days and two volunteer days each year.

Growth opportunities: Tuition reimbursement, training opportunities, and career progression pathways.

Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions. Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check). Diversity & Inclusion We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.

📌 Bilingual Customer Service Associate - Spanish/English (Wellington County)
🏢 Provincial Credit Union
📍 Wellington County