Become a key point of contact for customers in North America as a Bilingual Customer Support Specialist. Handle both technical issues and routine inquiries to ensure customer satisfaction in English and French. This remote role based in Montreal involves managing support requests from a diverse clientele.
Leverage your strong analytical skills and product knowledge to resolve queries independently or escalate as necessary. Your contributions will shape the support experience for users of our coolant automation solutions. Key Responsibilities:
- Manage customer support in English and French
- Diagnose and resolve technical and administrative issues
- Coordinate device replacement logistics for clients
- Develop self-help resources to empower customers
- Capture and relay customer feedback for improvement Requirements:
- Vocational training or degree in a technical field
- Minimum 3 years in customer support, ideally SaaS
- Fluency in English and French, both written and spoken
- Robust troubleshooting skills for complex problems
- Excellent interpersonal communication skills Utilize your technical knowledge and language skills to enhance customer experience at Liquidtool.