Elevate customer service skills as a Bilingual Customer Support Representative with Optima. Utilize various communication channels to assist and resolve queries for our valued customers. As a full-time representative at Optima, you will engage with customers in English and French, personalizing their experiences.

This role involves answering calls, addressing concerns, and demonstrating problem-solving abilities in energetic situations. Our operating hours, from Monday to Saturday, ensure your Sundays are free for family and relaxation. Key Responsibilities:

- Respond to inbound customer calls promptly
- Personalize the customer experience through attentive listening
- Resolve issues effectively while maintaining control of calls
- Collaborate with peers to enhance service quality
- Implement innovative customer service strategies Requirements:
- Fluently bilingual in English and French
- High school diploma or higher preferred
- Previous customer service experience required
- Strong communication and problem-solving skills
- Technology appreciation is an asset Become a vital part of Optima's mission to deliver outstanding customer experiences in Whitby.

📌 Bilingual Customer Support Representative at Optima (Whitby)
🏢 Optima Communications International
📍 Whitby