Enhance IT support capabilities as a Bilingual Enterprise Technology Analyst. You will provide pivotal remote and in-person assistance across all CFP locations, ensuring optimal performance of user computing environments.
Columbia Forest Products seeks a skilled Enterprise Technology Analyst with 3-5 years of relevant experience. The role demands a solid command of Windows 10/11, Office 365, troubleshooting, and providing technical solutions. Collaborating with cross-functional teams, you'll implement projects, manage tickets, and help maintain IT equipment.
Key Responsibilities
- Provide remote support across all CFP locations
- Diagnose and resolve hardware and software issues
- Log support requests accurately and timely
- Collaborate with IT support teams for escalated issues
- Maintain documentation and develop training materials
Requirements:
- 3-5 years of relevant IT experience
- Bilingual in English and French
- Proficient in Microsoft Office and troubleshooting IT systems
- Familiarity with TCP/IP, DNS, and Active Directory
- Ability to travel domestically and internationally
Bring your technical expertise and problem-solving skills to support Columbia Forest Products and enhance their IT infrastructure.