Job SummaryManulife Wealth is seeking a Salesforce Support & Enablement Consultant to join the Field Technology Services team supporting our Salesforce Financial Services Cloud offering within advisor practices. In this role, you will partner directly with Manulife Wealth advisors and provide remote support to guide them through the adoption of our enterprise platform, ensuring seamless implementation and optimal utilization. You will also act as a conduit to our Continuous Delivery Organization, communicating advisor needs, challenges, and feedback to align platform capabilities with the unique needs of financial advisors and wealth management operations.Position ResponsibilitiesProvide expert guidance and day‑to‑day virtual support to advisors using Salesforce Financial Services Cloud (how‑to support, best practices, workflow coaching, and troubleshooting).Design, deliver, and continuously improve enablement (quick reference guides, walkthroughs, knowledge articles, and live virtual training sessions) to accelerate advisor proficiency.Act as the liaison between advisor practices and the Continuous Delivery Organization.Translate business needs into clear requirements/user stories.Identify common questions, adoption barriers, and recurring issues; track themes and recommend processes, training, or platform improvements.Partner with internal stakeholders (Field Technology, Operations, Compliance, and Product/Delivery teams) to align priorities, communications, and readiness for releases.Required Qualifications5+ years of hands‑on experience with the Salesforce platform.Salesforce Financial Services Cloud (FSC) experience (at least 1 year).Client‑facing support/enablement experience.Wealth workflow knowledge.Excellent communication, analytical, and problem‑solving skills.Preferred QualificationsSalesforce certifications such as Salesforce Administrator, Financial Services Cloud Accredited Skilled,



or Data Architect.French‑English bilingualism.Salary & BenefitsReference Salary Location: Waterloo, Ontario (Hybrid working arrangement).Salary range: $73,725.00 CAD – $122,875.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Benefits include health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.Retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.Paid time off program in Canada includes holidays, vacation, personal, and sick days, and full statutory leaves of absence.Equal Opportunity EmployerManulife is an Equal Opportunity Employer – We embrace diversity and provide an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable laws. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.#J-18808-Ljbffr

📌 Salesforce Support & Enablement Consultant (Vancouver) - C$73,725 - C$122,875 A Year (Winnipeg)
🏢 Manulife Wealth
📍 Winnipeg