How you will contribute as part of the TRCA team:

The Education Interpreter & Site Representative delivers hands-on education outdoor environmental programs to overnight and day groups of visitors to TRCAs sites and facilities.

Major Responsibilities:

• Guides visitors to TRCAs sites and facilities and programs.


• Greets and welcomes visitors, outlining facility and/or grounds usage and protocols, completing all administrative procedures


• Learns program content to be able to effectively deliver interactive programs to various audiences


• Ensures program equipment/supplies and/or artifacts are not damaged in execution of third-party program/location usage etc.


• Assist the food service staff in providing and delivering meals as required


• Provide on-site coordination and caretaking of the facility and/or grounds and all assets and materials used


• Opens and securely closes site/facility as required following TRCA protocols and initiates emergency protocols when needed

What will you need to succeed:

Education (degree/diploma/certifications/licenses)

• Minimum pursuing a post-secondary diploma or degree in Recreation, Outdoor Recreation, Education, or a related field


• Valid Standard First Aid & CPR/AED Level C Certification






• Successful completion of a Vulnerable Sector Screening. Employees/candidates under the age of eighteen (18) years are not eligible to have a VSS, therefore will not be required

Experience

• 2+ years of experience delivering outdoor recreation programs for audiences of varying age groups

Knowledge/Skill/Ability - Competencies

• Ability to communicate effectively with tact and courtesy


• Knowledge of the workplace and related disciplines


• Ability to deliver programs/information to audiences of various ages, adapting style to ensure audience appropriateness


• Demonstrated aptitude for organization and time management


• Strong communication skills to provide clear and concise communication in both non-emergency and emergency situations


• Ability to work independently and take initiative within a set of guidelines and procedures, and to take direction and notes when given


• Effective customer services skills, with the ability to use judgement to address unexpected situations


• Proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint


• Must be flexible to work all required shifts, including weekends and holidays, as well as overnight work including successive days