We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers.

Your Role in Supporting Our Members: As a Branch Business Account Manager (BBAM) , you will deliver relationshipâbased financial advice to personal and business members through inâperson, phone, and virtual interactions. You’ll support a broad range of complex banking needs—including personal lending, residential mortgages, and business banking solutions—while proactively identifying opportunities to deepen relationships and grow member engagement across multiple lines of business. This role is well suited to a confident, relationshipâdriven professional who thrives in a highâtouch service setting and is passionate about helping members achieve their financial goals.

This is a Fullâtime, Permanent role based in Vancouver, BC and will report directly to the Branch Management Team Providing tailored, needsâbased advice that is documented in CRM as part of an ongoing relationship continuum Proactively connecting with members to identify opportunities across personal and business banking Managing complex transactions including lending, deposits,



and residential mortgages Completing retail and business account openings and credit applications Participating in branch campaigns, offers, and business development initiatives Supporting a welcoming, inclusive, and relationshipâfocused member experience Postâsecondary education or diploma in Finance, Commerce, or a related field Minimum of 2 years’ experience in an Account Manager role with solid lending experience Proficiency in residential mortgage lending and credit adjudication support Demonstrated success in sales, referrals, and relationshipâbased business development Completion of CUIC 210 and Financial Planning I Completion of CUSOURCE courses including SelfâEmployed Borrowers and Financial Statement Analysis Strong performance with Sustainable Wealth Management referrals Experience supporting small business or selfâemployed members Advanced relationshipâbuilding and portfolio management skills Committed to Reconciliation – You identify as Indigenous or are a dedicated ally motivated to advance Indigenous prosperity and trust-based banking This role offers a salary range of $41.36 per hour to $46.05 per hour . Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities.

Living Wage Employer :



We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers. Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone. Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA).

For details, please see our dedicated Talent Programs job posting. At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.

📌 Branch Business Account Manager (Vancouver)
🏢 Vancity
📍 Vancouver