Become a Senior Customer Advocate with Boldr and drive exceptional user experiences in travel and tourism. You will support bookings through empathetic communication across various channels.In this role, you'll be the primary contact for both prospective and existing customers, focusing on delivering timely, accurate support to enhance booking experiences. You will engage with customers via phone, chat, email, and social media, ensuring inquiries convert into successful bookings. Your supportive role will blend customer advocacy and sales in a dynamic workplace, fostering both trust and satisfaction.Key Responsibilities:Act as the first point of contact for customer inquiriesConvert inquiries into bookings and resolve pre-departure questionsCollaborate with local hosts to manage bookings effectivelyEnsure timely responses within established service levelsShare insights to improve overall user experienceRequirements:2-3+ years in customer service or supportExperience in travel, hospitality, or adventure tourismProven track record in achieving sales KPIsStrong communicator with multitasking abilityFamiliarity with cloud-based applicationsLeverage your customer service expertise and passion for travel to elevate the Boldr mission.