Enhance your career with Cognizant as a ServiceNow Business Analyst in a remote setting. Your expertise in ITSM and HRSD will be pivotal in delivering efficient solutions.Cognizant is in search of a skilled ServiceNow Business Analyst for our Mississauga team. This role focuses on the successful implementation of ServiceNow across ITSM and HRSD, where you'll refine business processes and foster operational excellence. Use your solid analytical skills to create effective functional requirements and support technology projects that matter.Key Responsibilities:Partner with stakeholders to refine ServiceNow business requirementsAssess and enhance existing ITIL-based processesCreate detailed functional requirements and acceptance criteriaCollaborate for effective solution delivery across teamsDefine reporting needs and develop operational dashboardsRequirements:Bachelor's degree in a related fieldMinimum 5 years' experience with ServiceNow projectsProficient in ITIL processes and ServiceNow functionalitiesStrong communication and interpersonal skillsCapable of managing testing and documentation processesBring your ServiceNow expertise to Cognizant and drive meaningful business transformations.