OverviewBilingual Customer Service Specialist position at Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company. The role is full time and reports to the Team Lead Customer Service. The specialist is accountable for order management and customer service excellence, coordinating customer communication from order to fulfillment in collaboration with Sales and Global Supply Chain. The specialist is the primary point of contact for customers and will develop from fundamental skills to more complex expertise, enabling a superior customer experience and personal development opportunities.ResponsibilitiesAct as the primary point of contact, providing strong service for key accounts and distributorsReceive, expedite and accurately process all sales orders in SAP or iBuy to meet customer expectationsCoordinate, confirm and communicate all deliveries to customersWork with customers, sales representatives, production and distribution to fulfill customer requirements, including completion of all appropriate documentationRun daily open order reports and monthly billing due lists to ensure all pending orders and invoices are capturedResolve order and delivery problems, often with return coordination on behalf of the customer, in a professional and timely mannerProvide customers with technical information, data sheets,



promotional materials and material safety data sheets as necessaryPromote and enforce internal quality procedures and policiesMake appropriate product and packaging recommendations based on customer queriesManage accounts with special requirements to ensure a strong customer experienceProvide peer training and onboarding of new team members through shadowing and coachingOffer subject matter knowledge of Customer Service Systems (iBuy, SAP, Salesforce) to ensure compliance and full adoptionEnsure compliance in training documentation and programsSpecial assignments or tasks as determined by supervisionExperienceTwo or more years of experience in a customer service related roleExperience in end-to-end order management preferredPost-secondary education or a combination of education and work-related experience consideredRequired SkillsFluently bilingual in both verbal and written French and EnglishExcellent time management and organizational skills for a fast-paced, high-volume environmentStrong communication skills, both verbal (phone) and written (email)Exceptional customer service focus with the ability to translate customer requests into actionable resultsAdherence to process and drive for operational efficiencyCollaboration and problem-solving with external and internal partnersAbility to work under pressure in a fast-paced environmentKnowledge of lubricant product applications is an assetWork ConditionsOffice-based role at the Lubricants Corporate office,



MississaugaIn-office from Monday through Thursday with work-from-home option on FridaysOur hiring process may incorporate AI toolsPosting is to fill an existing vacancySalary range: $60,000 to $65,000 annually, based on experience and qualificationsPhysical RequirementsJob conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, precise hand and finger movements, reaching or grasping. May require visual inspections, lifting/carrying up to 25 lbs, pushing/pulling up to 25 lbs, climbing up to 3 ft, ability to operate and drive all assigned company vehicles with valid state driver's license and proof of insurance, working in confined spaces, and perceiving color differences.About HF SinclairHF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products. The company owns and operates refineries across multiple states and licenses the Sinclair brand at numerous locations. HF Sinclair also produces renewable diesel and provides transportation, terminalling, storage and throughput services to its refineries and customers.Equal Opportunity EmployerHF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

📌 Bilingual Customer Service Specialist (Mississauga)
🏢 Petro Papa
📍 Mississauga