Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

We Will Be Customer Centric We

Will Be Committed to Caring About Each Other, Our Communities, and Our Environment We Will Be Systems Thinking, Data Driven and AI enabled The Product Operations Manager is responsible for the profitable movement of goods throughout the course of the product life cycle. They are responsible for the store’s visual merchandising, ensuring our customers can shop easily with or without assistance, and partner with store leadership to react to sales trends and customer demands so that products are sold at the highest margin rate possible. They help create an environment and store culture that promotes employee engagement, growth, and development.

Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the product life cycle Ensure efficiency and effectiveness of product flow processes by assessing and analyzing sales performance and key process scorecard data and creating action plans to address gaps Lead changeover process, and partner with General Manager, Regional Visual Manager, on home-office merchandising initiatives and facilities work Lead all visual and door to floor operations, manage all Back of House (BOH) areas, sales floor promotional set-ups,



and the markdown process Act as an advocate for the customer by placing them at the forefront of all decision-making processes Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers Proactively identify and anticipate customer expectations and needs Open and close store and manages sales floor Lead the store’s joint health and safety committee, ensure the health and safety of employees and customers is top priority, and ensure the store complies with all provincial health and safety policies and procedures Give authentic feedback on performance and potential Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage others to receive input Encourage others to freely share their point of view and be open to feedback Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 2-3 years of management experience in specialty retail and/or multi-unit retail business setting ~ Availability to work a flexible schedule, including evenings, weekends and holidays ~ Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques ~ Bilingualism (French/English) is required for all positions in Quebec In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities.

📌 Business Product Operations Manager (Kamloops)
🏢 Indigo Books
📍 Kamloops