Join Hexagon's Autonomous Solutions as an Applications Support Representative in Calgary, AB. Provide 24/7 technical support and elevate customer experiences in a global context.This role is essential within Hexagon's frontline support team that operates around the clock. As an Applications Support Representative, you will manage customer inquiries regarding system and application issues, ensuring timely resolutions. Your ability to navigate technical GNSS products will be crucial in triaging support cases and maintaining high service standards.Key Responsibilities:Answer incoming calls and emails for technical supportLog cases in the customer case management systemPrioritize and manage support cases based on service levelsResolve customer inquiries with known solutionsCommunicate critical updates via service notificationsRequirements:Technical diploma or degree in relevant fieldsExperience in customer support roles preferredStrong English communication skillsAbility to work 12-hour shifts on a rotationFamiliarity with GNSS products is a plusProvide exceptional customer support and leverage your technical skills with Hexagon in Calgary.

📌 Applications Support Representative In Calgary
🏢 Hexagon Autonomous Solutions
📍 Calgary