Sick of commuting? Tired of “hybrid” jobs that are really “in office” jobs in disguise? If you’re discovering that you’re more productive at home than in an office, and want to make that arrangement permanent, we may have the position you’re after.At Carriers Edge, we’re focused on producing great quality products and happy customers. We don’t care about being the coolest company in town, having the most amazing office perks, or the hippest staff. If you’re interested in those things, you’ll hate us.On the other hand, if you’re not looking for a social group and just want to do excellent work, then you may be exactly what we’re looking for. We don’t care where you work and we won’t be looking over your shoulder micromanaging you. You’ll have minimal meetings disrupting your week, and plenty of time to focus on doing the best job possible. We’re growing steadily, but not so quickly that things are chaotic.As part of that growth,
we’ve got an opening for a Director of Customer Success.The ideal candidate brings a combination of leadership, operational expertise, and understanding of customer insight. They are driven to improve customer satisfaction, retention, and team performance while partnering with other departments to turn customer insights into meaningful business results.This isn’t a call centre where you’ll be crushed by unrealistic targets and shrinking resources. It’s also not a startup at risk of losing funding or being forced to pivot on someone’s whim. Our business is established and stable, but still small enough that we can move quickly. If you fit the profile below, send us your résumé and let’s talk!About YouYou’re a proven manager with a track record of building steady, reliable customer success teamsYou have experience establishing service tiers and recognize that customer success plans need to balance customer needs,