Join Definity as a Deskside Support Co-op for the Winter 2027 term in Waterloo, Ontario. Provide technical assistance and enhance your skills while working in a hybrid setting.As a Technical Associate Co-op, you will collaborate with the Deskside & Support team to deliver exceptional customer service and technical support. This role includes troubleshooting systems, managing incident requests, and supporting equipment installations, contributing to effective business operations within Economical Insurance. Your hands-on experience will be invaluable in connecting theory to practice.Key Responsibilities:Provide hardware and software troubleshooting supportResolve incident tickets from the Service DeskInstall and maintain client hardware and softwareSupport printers and multi-function devicesAssist with video conferencing technologyRequirements:Pursuing a degree or diploma in technology or businessTechnical aptitude in hardware and softwareAbility to lift equipment up to 40 lbsStrong problem-solving skills and collaboration experienceEffective communication for customer interactionsEnhance your technical abilities and customer service expertise at Definity while supporting innovative insurance solutions.