The Client Care Manager builds and maintains robust client relationships, drives customer success, and supports strategic growth across assigned accounts. client contact, the Manager delivers value throughout the customer lifecycle while coordinating with internal teams to ensure exceptional service and alignment with client Direct Client Support • Demonstrate expertise in Customer Success best practices and stay current on Proactively manage a portfolio of clients to ensure consistent value delivery.

- Build trusted relationships with client stakeholders and serve as their primary adoption and value.
- Mentor Client Care Coordinators and support their development.
- Respond to non-technical client inquiries (e.g., licensing, quotes, service scope).
- Manage service and sales-related requests with clear, timely communication. Conduct portfolio reviews to identify opportunities and risks; Strategic Account Planning • Develop and deliver Strategic Account Plans (SAPs) outlining growth opportunities, client goals,



and long-term strategies.

Technical Team

Support • Partner with Operations to standardize SOPs and knowledge base content.

- Assist in resolving aging tickets by coordinating with clients and technicians.
- Proven experience in account management, customer success, or related fields.
- Strong communication and relationship-building abilities.
- Data analysis skills with the ability to provide strategic recommendations.
- Familiarity with business technology solutions and industry best practices.
- Proficiency with Autotask, ITG, and CRM systems. ~ Product Owner certification or training (CSPO, PSPO, or PMI-ACP)• Experience with data literacy: adoption metrics, retention indicators, cohort/portfolio reporting • Familiarity with compliance-sensitive software environments • Experience facilitating multi-stakeholder alignment sessions

📌 Care Client Manager (Langley)
🏢 TLC Solutions
📍 Langley