Department : Supply Chain Excellence – ReBIRD – Care &

• Repair Operations Reports to: Manager, Care &

• Repair Operational Excellence As the Operational Excellence Specialist, Care &

• Repair, you will ensure our global After‑Sales program delivers a smooth, high‑quality, guest‑centric experience. You’ll oversee daily performance across the Care &

• Repair network, monitoring workflows, assessing third-party execution, and identifying friction points that affect the guest journey. Using performance reviews and data insights, you’ll pinpoint opportunities to streamline processes, improve consistency, and scale best practices. You’ll collaborate with internal and external partners to ensure quality and turnaround standards are met, providing the guidance and tools needed to strengthen execution. By addressing operational barriers and resolving escalations, you’ll help deliver reliable, efficient, and guest-focused service every day. You’ll collaborate closely with cross-functional teams — including but not limited to guest services, tech, retail and data — as well as external repair partners, to support continuous improvement and drive best-in-class service delivery. This role combines hands-on operational coordination with analytical and project support, offering the opportunity to influence key decisions that shape the long-term success of our Care and Repair program. This role is based out of our North Vancouver office. Through a program that we call ReBIRD, we service, care for, and give our gear multiple lives. By joining the Care &

• Repair Ops team, you’ll be part of an innovative space where technology, sustainability and guest experience intersects. This is your chance to make a real impact - driving change, shaping the future of circularity in fashion, and building solutions that matter. If you’re passionate about circularity, creating meaningful guest experiences,



and continuous improvement, this is the team for you. If you were the Operational Excellence Specialist, Care &

• Repair now, here are some of the core activities you would be doing: Serve as the subject matter expert and act as the main point of contact, for ongoing Care &

• Repair operations, tools, and systems, for all regions Monitor daily operational performance, ensuring workflows, tools, and partner execution meet quality, compliance, and turnaround standards. Collaborate with service partners to identify opportunities, provide recommendations, and lead or support the implementation of changes Analyze operational reports and metrics, identifying trends, risks, and opportunities for improved efficiency, cost, or guest experience. Lead continuous improvement initiatives aimed at elevating guest experience and operational consistency across regions. Are you our next Operational Excellence Specialist, Care &

• Repair? You bring experience monitoring, analyzing, and optimizing operational workflows, ideally in a multi-region or multi partner environment. You have strong analytical and problem‑solving skills, with the ability to interpret operational data, identify trends, and make actionable recommendations. You have strong proficiency in Excel and reporting tools, with the ability to work with dashboards, KPIs, and operational metrics. You are comfortable navigating complex systems and technical tools, and can partner with SMEs to troubleshoot system‑related issues.



You excel at identifying root causes of operational friction and developing solutions that improve service consistency, quality, and turnaround time. You remain highly flexible and adaptable when faced with ambiguity You have strong computer skills (especially Microsoft Excel, Visio and PowerPoint) You can travel (domestically and internationally) as required The salary range for this role is CAD$71,000 - CAD$89,000 We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP). Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable. Family support - Parental leave top-up and a nesting period for new parents. Growth, community & gear - Career development opportunities, Arc'teryx Academies (outdoor skill-building events) , Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). *Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. Join us in creating positive change in ourselves, our communities, and the world.

📌 Care & Repair Operational Excellence Specialist (New Westminster)
🏢 Arc'teryx
📍 New Westminster