Posting Closes: July 10, 2026 at 5:00pm The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise.
Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.
Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. A formal succession planning process is key to our internal leadership recruitment.
Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve. We are recruiting for a Service Resolution/Service Solutions Facilitator (Children’s Mental Health & Developmental Services and Adult Developmental Services) ~ This is a regular full-time position (35 hours per week Monday to Friday 9am to 5pm with some flexibility to meet service needs) based at 737 Woolwich St, Guelph with travel as required. Reporting to the Children's Services Manager, the Service Resolution/Service Solutions Facilitator is responsible for leading a collaborative process with multi sector partners to resolve complex individual/family situations with extraordinary needs across Wellington and Dufferin counties.
This position serves children in the mental health and developmental services sectors, and adults in the developmental services system.
The Service
Resolution/Service Solutions Facilitator works with members of the Wellington Dufferin Service Resolution/Service Solutions Steering Committee to resolve individual/family complex situations, manage specialized funding, as well as identifying themes and trends in the service system.
The Service
Resolution/Service Solutions Facilitator participates in various planning initiatives to enhance the system locally, as well as within Central West Region.
The Service
Resolution/Service Solutions Facilitator demonstrates strong skills in facilitation, collaborative care planning, financial management, relationship building, negotiating, understanding of complex clinical situations, communications and systemic thinking and practice. Masters level degree in psychology, social work or relevant health or social sciences field Demonstrated success in the application of community-based services, and an understanding of the challenges and importance of collaborative service ventures Experience facilitating case conferences Knowledge of children's and adult developmental service systems, including Developmental Services Ontario (DSO) Comprehensive knowledge of regional and catchment area service systems Demonstrated understanding and sensitivity to social and cultural diversity Understanding of budget formulation and basic financial management an asset Proficiency with MS Office, Outlook and various database software We will be communicating with successful candidates via email so please check your inbox and junk/spam folder near the posting closing date.
CLASSIFICATION AND RATE OF PAY: Level 8 (Non-Union) - $46.37 TO $56.33 per hour CMHA WW, as an equal prospect employer, embraces diversity and is committed to creating an inclusive workplace. We welcome applications from all qualified persons. *