About Smithers Community Services Association For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community. SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees.

Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community Goodacre Place Supportive Housing Support Worker JOB TYPE : Casual/ On-Call JOB POSTING #: JP-034-2026 Shifts are typically 8 hours per day and are scheduled as follows: 8:00 AM – 4:00 PM, 4:00 PM – 12:00 AM, and 12:00 AM – 8:00 AM , from Sunday to Saturday .

DATE POSTED: START DATE: As soon as possible SALARY RANGE: $25.75 per hour- Days and Afternoon Shift, $26.25 per hour- Evening Shift Goodacre Place Supportive Housing is a 22-unit supportive housing program with a 12-bed emergency shelter that provides both long-term housing and short-term emergency accommodation for individuals experiencing or at risk of homelessness. SCSA has a long history of supporting people experiencing housing instability. Building on our previous shelter operations at Broadway Place, our team is passionate about helping participants and guests find stability, safety, and belonging.

Through our partnership with BC Housing, we provide shelter, housing support, meals, hygiene services, life skills development, case planning, and connections to community resources. Our goal is to help individuals move toward greater independence while feeling respected, supported, and at home.

Goodacre

Place works closely with community partners, healthcare providers, Indigenous organizations, and social service agencies to ensure participants have access to the supports they need to thrive.

The Support

Worker provides direct support to tenants/program participants living in supportive housing and shelter environments. This role focuses on harm reduction, crisis de-escalation,



and facilitating access to services that improve residents’ health, safety, and wellbeing.

Support

Workers ensure safe program spaces, model respectful and inclusive behavior, and contribute to maintaining a supportive and welcoming environment. They collaborate with the Site Manager to implement care plans and uphold organizational standards in alignment with BC Housing guidelines.

Reports To: Supportive Housing and Shelter Supervisor, Goodacre Place Harm Reduction and Daily Living Support – Provides harm reduction-based supports, including distribution and recovery of supplies, and assists and coaches’ tenants with daily living activities such as cleaning, decluttering, laundry, and maintaining safe and healthy living environments. Encourages tenants to participate in maintaining their rooms and shared spaces to foster responsibility and community engagement. Case Planning and Individualized Support – Conduct case planning and tenant needs assessments under the guidance of the Site Manager, supporting the implementation of care plans that promote housing stability, health, and independence.

Appointments, Perks, and Community Access – Facilitates access to local health, substance use, and social services by connecting tenants to community resources and supporting participation in education, employment, and life skills programs. Assists tenants in obtaining income and disability benefits, pensions, government identification, and banking services as appropriate. Monitors program spaces, applies violence prevention and emergency protocols, conducts wellness checks, and responds to critical incidents in accordance with policy.

Facility

Operations, Meal Service, and Safety – Assists with front desk and site security duties including tenant check-ins, access monitoring, and implementation of safety measures. Supports meal preparation and service (cold breakfast and hot dinner), and assists in cleaning resident rooms, short-stay rooms, kitchens, common areas, staff-only spaces, laundry, and facility grounds as required. Adheres to all health, safety, and emergency procedures, including universal precautions,



and collaborates with supervisors and the leadership team to maintain shared safety and care plans.

Documentation and Reporting – Ensures accurate and timely documentation in all record management systems, including daily logs, incident reports, and resident files, in accordance with BC Housing and organizational standards. Collaboration and Team Support – Works under the guidance and direction of the Site Manager to implement site policies, support daily operations, and contribute to the overall safety and wellbeing of the housing community.

Professional

Development and Other Duties – Participates in training, seminars, and career development as required, and performs other related duties or special assignments as directed by the Site Manager to support program objectives and organizational goals. Some training and experience in a similar position or a combination of relevant training and experience an asset. Knowledge of and/or experience with people who are experiencing homelessness and homelessness related issues.

Knowledge of First Nations culture an asset. Holds or willing to obtain First aid & CPR, Non-Violent Crisis Intervention, Naloxone training, Food Safe. Proficient computer skills, including working knowledge of Microsoft Office applications (Word, Excel, Outlook) and general computer literacy for documentation, email communication, and data entry.

Able to effectively engage with multi-barrier adult clients; Ability to support tenants with daily living skills, including cleaning, and maintaining safe program spaces. Skilled in building respectful, inclusive, and supportive relationships with residents. Ability to monitor program spaces and respond appropriately to health, safety, or behavioral concerns.

Teamwork skills to follow guidance and direction from the Site Manager, and collaborate with colleagues. Physical ability to perform facility tasks, including room setup, cleaning, and lifting up to 10 kg. Apply solid personal boundaries and limit setting.

Undergo a Criminal Record Check Possess a valid Class 5 Driver’s License.

The Smithers Community Services

Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

📌 Care Support Assistant - Temporary Casual (Smithers)
🏢 Smithers Community Services Association
📍 Smithers