Join ICES as a Technical Support Analyst and play a pivotal role in enhancing IT service delivery. Provide expert support for user inquiries, resolve technical issues, and contribute to health research initiatives. In this full-time position within the Technology department at ICES, you'll serve as the primary contact for technical support. Key responsibilities include first-level support, identity management, and maintaining asset inventory. Your proactive approach and technical expertise will help ensure seamless operations while enhancing user satisfaction across the organization. Key Responsibilities:
- Provide first-level support via phone and email
- Manage user accounts and permissions
- Maintain detailed records of interactions
- Enhance automation workflows with scripting
- Train new staff on IT procedures Requirements:
- College diploma in Information Technology or equivalent
- Minimum 2 years of technical support experience
- Proficiency in Windows and Mac OS
- ITIL Foundation certification desired
- Robust troubleshooting skills across IT systems Utilize your technical expertise to transform user experiences at ICES by delivering exceptional support. #J-18808-Ljbffr

📌 Technical Support Analyst At Ices (Toronto)
🏢 ICES
📍 Toronto