About The OpportunityLRO Staffing is partnering with a well-established national membership-based organization to recruit a Bilingual Director, Member Experience & Engagement for a full-time, permanent opportunity in Ottawa. This is a senior leadership role offering an exciting opportunity for an experienced communications, membership, engagement, events, or stakeholder relations professional to make a meaningful impact within a respected national organization. Reporting to the Chief Operating Officer, the successful candidate will provide strategic and operational leadership across member experience, engagement, communications, events, sponsorships, and stakeholder relationships. The Director will lead a team of 4-5 staff and play a key role in strengthening the organization's overall membership value proposition.Provide strategic leadership and oversight of the membership lifecycle, including recruitment, onboarding, renewal, engagement, and retentionDevelop and monitor member engagement, satisfaction, participation, and service performance indicatorsAdvise senior leadership on member engagement, communications, stakeholder relationships, sponsorships, and emerging opportunitiesLead the development and implementation of strategic communications plans, ensuring consistent messaging across channels and alignment with organizational prioritiesOversee the planning and delivery of member-facing events and programming, including signature, virtual, hybrid, and in-person eventsEnsure events and engagement initiatives strengthen member value and support relationship-buildingLead the ongoing development and communication of the organization's value propositionIdentify opportunities to modernize member engagement, communications, and service delivery through emerging technologies, digital tools, and process improvementsLead the identification, development, and securing of sponsorship opportunitiesSupport executive-led partnerships through planning, coordination, follow-up,



and relationship managementDevelop and maintain strong relationships with members, sponsors, partners, stakeholders, consultants, and service providersEstablish and oversee service standards for member inquiries, registrations, renewals, and other member servicesCollaborate across the organization to strengthen membership workflows and the effective use of member data and systemsLead, mentor, and develop a team of 4-5 staff responsible for member services, events, communications, sponsorships, and engagementSet clear goals and priorities, manage performance, provide coaching, and support professional developmentCoordinate staff, volunteers, partners, and temporary workers during major events and engagement activitiesSupport hiring and performance management activities in accordance with organizational policiesManage multiple priorities and initiatives in a fast-paced setting where priorities may shiftTravel nationally approximately 3-4 times per year, as requiredAbout YouPost-secondary degree or diploma in Communications, Public Relations, Event Management, Business Administration, Marketing, Stakeholder Engagement, or a related discipline, or an equivalent combination of education and experienceMinimum 5 years of progressively responsible experience in member experience, stakeholder engagement, strategic communications, event management, sponsorships, or a related field, including senior management or director-level experienceExperience within a not-for-profit, association, membership-based, public sector,



or similarly complex stakeholder environmentDemonstrated experience developing and executing strategic communications plansStrong experience leading complex events and engagement initiatives involving high-profile participantsDemonstrated experience leading, mentoring, and developing staffExperience advising or supporting senior leaders and working with high-profile stakeholdersStrong strategic thinking and the ability to translate organizational strategy into actionable initiativesExceptional interpersonal and relationship-building skillsStrong judgment, discretion, problem-solving, and decision-making abilitiesExperience developing or improving member, client, or stakeholder experience strategies is an assetExperience managing external consultants, contractors, vendors, and service providers is an assetExperience managing budgets and resources is an assetExperience identifying and securing sponsorship opportunities is an assetBilingualism in English and French, both written and verbal, is mandatoryProficiency with Microsoft 365 and digital communications, event management, and virtual platforms such as Zoom, Teams, and PheedloopExperience with CRM systems, particularly Dynamics 365, is an assetAdaptable and comfortable managing multiple concurrent priorities and changing operational demandsAbout the JobLocation: Ottawa, ONWork Arrangement: Hybrid - minimum 3 days per week in office, with flexibility for remote work based on operational needsHours: 37.5 hours per week, Monday to Friday. Occasional evening and weekend availability required during major eventsSalary: $100,000 to $140,000 annuallyBenefits: Comprehensive total compensation package following successful completion of a 180-working-day probationary period, including Sun Life healthcare and drug coverage, 6% employer pension contributions, three weeks' vacation, 15 sick days, five paid family responsibility days, professional development opportunities, and a peer recognition program with gift card rewards#J-18808-Ljbffr

📌 Bilingual Director, Member Experience & Engagement - Permanent - 19363 (Quebec City)
🏢 LRO Staffing
📍 Quebec City