Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. Employee Benefits Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment Senior Manager, Payments Reporting to the Director, the Senior Manager, Payments is the primary custodian of Questbank’s money movement ecosystem. Your mission is to ensure that every transaction, whether via EFT, Interac, or future real‑time rails, is executed with 100% reliability and speed. You will lead the transition from traditional clearing to AI‑assisted payment operations, leveraging automation to manage exceptions and optimize settlement liquidity in real time. Responsibilities Owning the operational relationship and daily execution for all Canadian payment rails, including Payments Canada (EFT), Interac e‑Transfer, and Bill Payments. Leading the operational design and implementation for Canada’s upcoming Real‑Time Rail, ensuring Questbank is positioned for instant, 24/7/365 payment capabilities. Overseeing the daily clearing and settlement processes, ensuring all financial obligations are met across networks with absolute precision. Managing the operational performance of payment processors and fintech partners (e.G., Visa, BRIM),



ensuring strict adherence to commercial terms and service‑level agreements (SLAs). Deploying AI‑driven tools and agentic workflows to automate the investigation of payment failures and clearing discrepancies, significantly reducing manual "toil". Partnering with Risk and Data Science teams to integrate machine learning models into the payment flow to identify high‑risk transactions before settlement. Utilizing process mining and automation (e.G., Power Automate) to identify bottlenecks in the payment lifecycle and re‑engineer workflows for maximum "Straight‑Through Processing" (STP). Ensuring all payment activities remain in strict compliance with FINTRAC, Payments Canada rules, and OSFI guidelines. Serving as the operational lead for payment‑related system incidents, ensuring rapid recovery and transparent communication to the Product and Sales teams. Recruiting, developing, and leading a high‑performing team of Payment Operations Specialists, fostering a culture of technical excellence and "radical candor". Qualifications Have 7+ years of experience in Banking Operations, specifically focused on Canadian payment systems and clearing. Have 5+ years of people management experience. Have a Bachelor’s degree in Finance, Economics, Engineering, or a related field. Have deep technical understanding of ISO 20022 messaging standards and the Canadian electronic clearing system. Have a proven track record of managing high‑volume, mission‑critical financial infrastructure. Have an AI‑Forward Mindset:



Demonstrated ability to identify and implement AI/ML use cases to improve operational efficiency and decisioning. Have analytical Rigor: Proficiency in SQL and data visualization tools (Power BI/Tableau) to monitor real‑time payment health and performance. Have Crisis Management: Ability to maintain composure and lead teams through high‑pressure system outages or network‑level disruptions. Collaboration: Strong ability to bridge the gap between technical Engineering teams and client‑facing Sales/Product stakeholders. MBA or relevant professional certifications (e.G., Accredited Payments Qualified) is considered an asset. Compensation Base salary range: $140,000 – $160,000 The final compensation package will be commensurate with the successful candidate’s experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full‑Time Permanent roles. About QFG At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. We are committed to providing reasonable accommodations during the recruitment and selection process. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr

📌 Operations - Senior Manager, Payments - C$140,000 - C$160,000 A Year (Toronto)
🏢 Questrade Financial Group
📍 Toronto