This bilingual prospect is also available on MNP's Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact to our client focused teams as an Accounting Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP's accounting technologies that enable primarily French speaking team members to work efficiently and effectively.MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.ResponsibilitiesProvide technical and escalation support for accounting & assurance application softwareAssess incoming requests and resolve or elevate issues promptly to ensure effective support and business deliveryBuild strong professional working relationships with various stakeholders and team membersDocument troubleshooting steps, resolutions, and workarounds in the knowledge baseAssist in preparing release notes, training materials, and user‐focused documentationDevelop a strong understanding of application functionality from the user's perspective to improve business processesIdentify recurring issues and collaborate with the development or product teams to improve system stability and usabilityContribute ideas to enhance operational workflows, user experience,



or support processesEscalate complex or unclear issues with thorough documentation and claritySkills and ExperienceStrong knowledge and experience with accounting & assurance applications and/or financial services such as working paper systems, bookkeeping or payrollExperience with CRM/ERP platforms, or enterprise productivity toolsWritten and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in EnglishPost‐secondary education in accounting, technology, business systems, IT, or at least 2 years of equivalent professional experienceStrong troubleshooting, analytical thinking, and problem‐solving skillsExcellent communication skills with the ability to translate technical issues into language understandable by non‐technical usersDemonstrated customer‐service mindset, a collaborative approach and ability to build professional relationshipsExperience with one or more of the following is considered a strong asset:Accounting or assurance workflowsTax preparation softwareITSM platforms and structured support processesMyRewards@MNPWith a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office.You will be rewarded withgenerous base payvacation time4 paid personal daysa group pension plan with 4% matchingvoluntary savings productsbonus programsflexible benefitsmental health resourcesexclusive access to perks and discountsprofessional development assistanceMNP Universitya flexible 'Dress For Your Day' environmentfirm sponsored social events and more!Diversity@MNPWe embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

📌 Accounting Support Specialist (Calgary)
🏢 MNP
📍 Calgary