Elevate client engagement as a Client Experience Specialist with Flipp in Canada. Utilize technical acumen and consultative skills to optimize account management and drive revenue growth. In this role, you'll manage client portfolios, ensuring seamless execution and expansion of Flipp’s services.
Collaborating with global teams and utilizing innovative solutions, you will navigate complex client needs and enforce robust monetization strategies. Your contributions will help safeguard top revenue engines while optimizing workflows for varied client experiences. Key Responsibilities:
- Manage multi-banner portfolios for corporate clients
- Re-engineer processes for faster service turnaround
- Lead technical onboarding for new retailers
- Serve as the escalation point for client support
- Develop voice of the customer documentation Requirements:
- 1-3 years in project coordination
- Experience in client service and relationship building
- Robust problem-solving and analytical skills
- Technical understanding of system deployments
- Ability to handle complex client needs Leverage your expertise in account management and client engagement to make a significant impact at Flipp.